ORDERING: You can order most of our products online if they display an ORDER button prompting you to place an order. When ordering products that cannot be ordered online, please simply call in your order or fax us an order form. Thank you for your business!
FREE DELIVERY/SETUPS: Applies to Public Schools, Cities & other non-profit organizations where specified. Applies to most of our items on our PTA Stuff website and our PTA Stuff catalog and School Spirit Stickers. School Spirit Shack has many products that have setup charges and freight charges-Please inquire for exact costs if you are unsure.
ARTWORK: Your own mascot or one of our stock art designs will be reproduced at no charge. This includes enlarging or reducing, typesetting your school name, slogan etc. If you would like to use your own design, please upload a clean, large sized digital image. We will resize it for you at no additional charge. If you are unsure about your artwork, just email us and we will check it out. Most of the time, we will revise or fix your art that is in the incorrect format or a low quality image. We generally do this at no charge for Schools when you place an order.
PRODUCTION TIME: Custom Orders: generally 2-4 weeks after receipt of artwork, unless otherwise noted OR if the office is closed for vacation. Please order early. Super Rush "EVENT ORDERS" will be accommodated whenever possible, but there may be an additional charge of $25.00 per product depending on when you need it. If you still need it super fast, please call us and we will let you know any additional charges.
PROOFS: Paper proofs are available at no extra charge. The art will emailed to you. Please respond to proofs ASAP as your order will be on hold until the artwork is approved.
COLORS: Product and Imprint Colors are constantly being added. Inquire if you do not see what you need.
OVERRUNS/UNDERRUNS: All efforts will be made to ship exact quantities, but due to printing variations, we reserve the right to overship or undership 5% and bill accordingly.
RETURNS: All return authorizations or claim requests must be made within 30 days of delivery. Unauthorized returns will be refused. No returns will be accepted for imprinted, special order & some unimprinted merchandise unless it is determined to be defective by the factory.
CANCELLATIONS: Canceled orders are subject to all expenses incurred up to date of cancellation. Completed orders cannot be canceled.
CREDIT TERMS: We can send your order on open account to Public Schools. Please have the principal, PTA treasurer or faculty members approval. We also accept purchase orders. You will receive a by email a few days after receiving your order. Terms are net 30 days from date of invoice. Interest will be charged on late payments. Orders from individuals must be accompanied by payment.
CREDIT CARDS: Visa, Mastercard. Inquire about other cards. Paypal-make payments to firstname.lastname@example.org
LOGOS/MASCOTS: Logos used in this catalogue are for illustration purposes only. They do not imply endorsement, nor are any items with these specific logos for sale to anyone other that the parties expressly authorized by the owner of such designs. Logos received for use in producing products must be in compliance with all trademark, copyright, patent or related laws or acts and are the responsibility of the purchaser. Please do not take our Mascots as they are copyrighted.
DISCLAIMER: Due to variances of materials, we cannot guarantee continuity of exact shade, color, size, texture or construction of finished goods from lot to lot.
WARRANTY: Your satisfaction is our first priority. If we have not followed your instructions or reproduced art within specifications provided, we will reprint your order or issue credit. Liability is limited to the original amount of the invoice.
Any controversy or claim arising out of or relating to this contract or the breach thereof shall be settled by arbitration in accordance with the uniform rules for Better Business arbitration in accordance with the uniform rules for Better Business Bureau arbitration & judgment rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
CHANGES TO ORDER: Any changes once the order is in production will be billed for any work done, plus any work to make the change. This may also delay shipping.
PRICING: Subject to change without prior notice. Any errors on our website or our catalog are subject to correction. All prices are in US dollars.
PACKAGING: All products are packaged bulk unless otherwise specified.